While the CRM market is far different than Google's business model, there's speculation that it might become Google's next frontier. With lots of cash and some traction in the enterprise market, Google could be tempted to try CRM, but an analyst thinks that would invite spectacular failure. He said a CRM move would "make Steve Ballmer's day."source - http://www.toptechnews.com/story.xhtml?story_id=0320036VR1J4
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